The following terms and conditions (“Agreement”) apply to your use of and access to Internet Service provided by Kingdom Telecommunications, Inc., dba: Phynx Fiber and any website, including any website, owned or operated by Kingdom Telecommunications, Inc. or its subsidiaries, affiliates, agents, and licensors (each, a “Website”). In this Agreement, Kingdom Telecommunications, Inc. and its subsidiaries and affiliates are collectively referred to as “Company.” By using or accessing Phynx Fiber’s Internet Access Service or a Website, you agree with the terms of this Agreement..
In addition to any other agreements between you and Company (also referred to herein as “we,” “us,” and in the possessive, “our”), this Agreement explains the policies that govern your access to and use of the Website or service, including the actions that we may take, within our sole discretion, for any use that we deem unacceptable.
Our company uses a soft credit check during the application process to verify the applicant’s identity and make a risk-based deposit decision.
In order for us to service your account or to collect any amounts you may owe, we may contact you by telephone at any telephone number associated with your account, including wireless telephone numbers, which could result in charges to you. We may also contact you by sending text messages or emails, using any email address you provide us. Methods of contact may include using pre-recorded or artificial voice messages and/or the use of an automatic dialing device, as applicable.
If you do not wish to be bound by this Agreement, you should not access, subscribe to, or otherwise use Phynx Fiber’s Internet Access Services. Company may modify this Agreement at any time without notice to you. Modifications will be deemed effective immediately upon posting of the modified terms at www.phynxfiber.com.
Website Terms and Conditions
Company electronic bill presentment and payment services are an online billing information and bill payment service that may be provided by Company for certain products (the “Services”). The Services are subject to both the Website Terms and Conditions above and the following Service-specific terms and conditions. Company may modify these Service-specific terms and conditions at any time without notice to you. Modifications will be deemed effective immediately upon posting of the modified terms at www.Phynxfiber.com.
Like most companies, we have certain information about our customers and use it to provide our services. We also share it only with our subsidiary companies.
What information does Phynx Fiber have?
When we provide our services, which include Internet access, telephone, television, we necessarily obtain certain information about you. This information may include your name, address, email address, telephone number, date of birth, social security number, driver’s license number, credit information, payment information, and contact information.
Network management. We use information generated on our networks to manage those networks, to plan for future development, and to keep our services running reliably and efficiently. For example, we may monitor data to check for viruses, to control spam, to prevent attacks that might disable our services, to ensure that your traffic does not violate your subscriber agreement or our acceptable use policies, and to guard against other inappropriate or illegal activity. This may involve looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network. In limited circumstances, we may need to look into the content of the data (such as the specific websites being visited, files being transmitted, or application being used) for the purposes described above, in circumstances when we are concerned about fraud or harassment, to repair a problem we detect or that a customer contacts us about, or when we are providing the content of broadband traffic to law enforcement which we only do as authorized by law.
How does Phynx Fiber use customer information?
We may use customer information to provide our services and keep you informed of changes to them, to market our services and sometimes those of others, and to plan improvements to the services we offer and the way we interact with our customers.
Does Phynx Fiber share customer information?
Yes, but only to Phynx Fiber affiliates which includes operations of Kingdom Telephone Company and Kingdom Technologies Solutions. Phynx Fiber will not disclose or sell customer information to third parties, unless otherwise required to do so by operation of law.
What access do customers have to information about themselves?
You may access information about yourself in three ways:
How long does Phynx Fiber retain customer information?
How long we keep different types of information is determined by business requirements and Missouri and federal laws and regulations.
How does Phynx Fiber secure customer information?
We take the security of our customer information seriously. We do several things to protect it:
Contacting us
If you have questions about this policy or our practices, please email us at info@PhynxFiber.com or write us at:
Phynx Fiber Legal
PO Box 97
Auxvasse, MO 65231
Full Privacy Policy
What information does Phynx Fiber obtain and how do we use customer information?
General practices – gathering
Signing up and ordering services. When customers sign up for service, we ask for their name, street address, email address, and contact information. We may ask for date of birth, social security or driver’s license numbers (to confirm identity or determine creditworthiness), billing information including whether bills should be sent by mail or set up for online access, and bank account or credit card information if a customer elects to pay electronically. We also keep notes of contacts we have with our customers.
Recording, reviewing or monitoring of your interactions with Phynx Fiber . For quality assurance and training, we sometimes record or listen to calls made to or from our customer service.
Network recording of service usage. We record information about usage of our networks or systems. For example, we may log dates and times and the telephone numbers of calls to and from our customers. And when we are your Internet service provider (ISP), we may maintain logs of the total volume of data a user transmits and the user’s IP address at the time.
General practices – use
Routine business uses of personal information. We use information that we obtain from customers or generate while providing our services to set up and maintain accounts, provide and repair our services and equipment, respond to customers’ questions and concerns, bill and collect for our services, plan for future development of our network and services, to market our services, and communicate with our customers and others about our services.
When Phynx Fiber provides voice service
As a provider of voice services, we use customer information as outlined above.
When Phynx Fiber is your Internet service provider
As your ISP, we gather and use information as outlined above.
Information we obtain when Phynx Fiber provides Internet access. We gather and use information generated on our networks to manage them, to plan for future development of our network and services, to market our services, and to keep our services running efficiently. For example, we may monitor data to check for viruses, to control spam, to prevent attacks that might disable our services, to ensure that your traffic does not violate your subscriber agreement or our acceptable use policies, and to guard against other inappropriate or illegal activity. This involves looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network.
Sometimes we need to look into the content of the data (such as the specific websites being visited, files being transmitted, or application being used) for the purposes described above, in circumstances when we are concerned about fraud or harassment, to repair a problem we detect or that a customer contacts us about, or when we are providing the content of broadband traffic to law enforcement which we only do as authorized by law.
Most of the specific information we obtain that is attributable to a user is kept only for a matter of hours or days. We may retain data for longer if, for example, we see patterns in the traffic that give us concerns about potential harm to our network, or if we are doing a specific study on the impact of certain applications used on our networks. We also retain for longer periods logs of the total amounts of data transmitted, and the date, time, and duration of access to the Internet through our services by a user, including the user’s IP address at the time.
Children’s use of Phynx Fiber ‘s Internet services. We understand that children may use our Internet services. We urge you to pay attention to what your children are doing on the Internet and what sites they are visiting.
Obtaining information from children under 13. Unless otherwise indicated, our websites are intended for general audiences and not directed to children. We do not knowingly collect personal information from children under 13. Note that other providers’ web pages are accessible through links on many of our websites, and those providers may have different practices on collecting and using information from children under 13. If you are concerned about those sites, please review them and their privacy policies.
Does Phynx Fiber share customer information?
General practices
Sharing information within Phynx Fiber . Phynx Fiber is made up of a number of affiliate companies and we share information among them as permitted by law or with your consent. You benefit when we better understand your interests and needs. And knowing more about how our customers use our services and sharing that information among our companies helps us improve our networks, the services we provide, and our customer service. It also lets us personalize our interactions with you.
Providing information when lawfully permitted and necessary. Like other businesses, we may share customer information: (1) to comply with laws or to respond to lawful demands such as subpoenas or court orders; (2) to assert or defend our legal rights or the rights of our employees, agents, contractors, or customers; (3) to investigate and protect against fraud, harassment, or other types of unlawful activity involving us, other providers we do business with, or our customers; (4) to protect our property, including our networks, or the property or networks of others; or (5) as otherwise permitted by law.
Sharing of Customer Proprietary Network Information (CPNI). CPNI is a subcategory of protected customer information defined by federal law as information about a consumer’s account, including usage and billing of telecommunications services. Those services are offered by providers of traditional local, long distance, and wireless services, as well as providers of Voice over Internet Protocol (VoIP) services to consumers. CPNI includes what services you subscribe to, how you use them, and what you are charged for them. It does not include your name, address, telephone number, or other types of information such as information about your telephone equipment or Internet access services. Communications companies are required to treat CPNI confidentially, and we do. The FCC regulates when and how CPNI can be shared and used. To find out more about the FCC’s CPNI rules go to http://www.fcc.gov/guides/protecting-your-telephone-calling-records(link is external)
Emergency service providers. Federal law requires us to provide customer names, addresses, and telephone numbers – including information on non-published and non-listed customers – to emergency services providers, including 911 and reverse-911 providers (who notify the public of emergencies). This information is also provided to those responsible for answering 911 calls when they receive such calls.
Disclosure of information through links from Phynx Fiber websites
Our websites may contain links to websites of other businesses. We are not responsible for information those sites collect. If you are concerned about the information collected by these other sites, please review their privacy policies.
Sharing of customer information with the government
Responding to lawful process. We may provide customer information to the government in response to a subpoena, warrant or court order. Among the information we might be asked to provide are a customer’s name, address, telephone number, account number, any Internet Protocol or network address that we assigned to the customer, records of service usage (including interactive session times and durations), how long the customer has subscribed to our services (including start date and the types of services used), and the means and source of customer payment. In response to a search warrant or court order, we may be required to disclose to law enforcement agencies the content of and records relating to telephone calls, and Internet usage. We do not provide notice to our customers of law enforcement demands for information.
Voluntary release of information in an emergency. We may provide customer information to the government if we believe in good faith that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure without delay.
Other voluntary releases of information. Under certain conditions, we voluntarily share information with governmental agencies:
Reporting of child pornography. Like other service providers, we are required to report apparent violations of laws concerning child pornography when we have a reasonable belief of facts or circumstances that warrant a report. In those cases, we contact the National Center for Missing and Exploited Children and may also contact law enforcement directly.
What choices do our customers have about information we obtain and how we use it?
General practices
Choices regarding marketing contacts
Telephone. Federal Do Not Call laws allow you to place residential landline and wireless phone numbers on the National Do Not Call Registry to prevent telemarketing calls to those numbers. If you would like to add your numbers to this list, you may do so by calling 1-888-382-1222, or by visiting www.donotcall.gov(link is external).
Please note that being on a federal or state Do Not Call list will not keep customers from getting our marketing calls because we have an established business relationship with our customers.
Residential customers who don’t want to receive our marketing telephone calls or marketing materials may ask to “opt-out” by calling us at 573-642-2800.
Please note that it may take up to thirty days for your choices regarding marketing contacts from us to become effective. If you are our customer, you will still receive bills, service related contacts and notices from us even if you choose not to receive marketing contacts.
What access do customers have to information about themselves?
Access through billing statements. Your monthly billing statement contains the primary name on your account, the services you subscribe to or use, and the amount billed. A paper billing statement may contain less detailed information about specific services or usage than information available online. Both may contain other information, such as regulatory notices and charges passed on to you from other service providers. If you find a mistake in the information we have or if you have any questions about your account, please call us at 573-642-2800.
Telephone and online access. We will discuss your account with you or with someone you authorize (once the caller is properly authenticated). Information may also be available to an authorized user through your online account profile. If you want to authorize someone to talk about your services or other account details, call us at 573-642-2800.
How does Phynx Fiber secure customer information?
Restricted access to information. Only Phynx Fiber employees, agents, service providers and other businesses we work and share information with and who have a legitimate business purpose are authorized to access customer information. This access is strictly defined (often involving password controlled access and other security controls) and subject to policies and contracts requiring confidential treatment of the information.
Securing sensitive information. We use secure technologies to transfer sensitive information and comply with a variety of industry standards, and federal and state laws regarding the protection of customer information.
Employee and vendor training. We require employees to protect customers’ information. We train our employees on those policies when they are hired, and we update that training periodically.
Proactively protecting your own information. We encourage our customers to actively protect their personal information. Don’t give identifying information to strangers or others unless you’re certain they have a right to or a need for the information. Also, protect the security of personal information you transmit over home networks, wireless routers, Wi-Fi networks, and similar devices by using encryption and other techniques to prevent unauthorized interception.
Changes to this Privacy Policy
We update this privacy policy from time to time to reflect evolving technology and other service, process and policy changes.
Contacting us
For questions about this policy or our practices, please email us at info@PhynxFiber.com or write us at:
Phynx Fiber Legal
PO Box 97
Auxvasse, MO 65231
Backup Power for Home Phone Services during Power Outages
For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home voice services require backup battery power to continue
functioning during an outage. To avoid a disruption during an outage — and to maintain the ability to connect to 911 emergency services — we at Phynx Fiber offer the option of purchasing backup power for your home voice service.
What Your Battery Can – and Can’t – Do for You
Phynx Fiber’s backup battery for your ONT or GigaCenter allows you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, you will not be able to make any calls, including emergency calls to 911. Our backup battery does not provide power to any services other than voice. Cordless phones, home security systems, medical monitoring devices and other equipment are not
powered by our backup battery.
Purchase and Replacement Options
If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. You can purchase a backup battery directly through Phynx Fiber. If you have any questions please call 573-975-1112.
Expected Backup Power Duration
Backup batteries are expected to last at least 24 hours on standby power.
Instructions for Proper Care and Use of Your Battery Environmental factors such as temperature can shorten your backup battery’s useful life. We recommend that your backup battery be installed in an area where the temperature stays between 32°F and 104°F. The backup battery weighs less than 2 pounds and is roughly 3.5” x 6” x 3.5”. The batteries are rechargeable, and as long as the backup battery is plugged into a power outlet, they will stay charged. They will not last forever and will alert you when the battery needs to be replaced by making a beeping noise. If you have questions or concerns about your backup battery, please contact us at 573-975-1112.